Delivery is free on accessory orders over £40 and for orders containing bikes over £499 being delivered within Mainland UK.

Shipping on orders under £40 starts from £2.99 for our Standard services.

We like to be upfront about our shipping prices so you can find a full range of shipping prices and services we offer on our Shipping Policy page.

We will on successful order fulfilment provide via email or SMS your tracking information on all our orders over £40, orders under £40 are untracked but we do recieive a delivery notification with a GPS timestamp for verification purposes.

We only ship orders on weekdays and typically process any orders placed before 12:00 that same day, the exception to this are orders containing bikes and electric bikes which might require a buisness day to process due to a number of PDI (Pre Delivery Inspection) checks we need to perform before shipping.

See our Shipping Policy for further information.

We mostly use the Royal Mail and DPD for most of our services however, if you are located within a remote region of the UK, we sometimes use Parcelforce for sending sizeable items we can’t ship using the Royal Mail on a three or four day service.

This one is tricky to answer as it depends on the service you choose, orders over £40 shipped with Express delivery (Royal Mail Tracked 24) will be delivered on Saturday and Sunday's throughout most of the UK.

If your order is too large or contains a prohibited item such as an aerosol then your order may need to be shipped with DPD or Parcelforce who don't offer this service.

If you have any specific questions about an order you wish to make please get in touch and we'll try and help.

The speed at which your order will be delivered depends on which shipping method you choose or have already chosen at the checkout.

Both Express and Standard shipping options have delivery ETA's which will also be included in your order confirmation. These ETA's tend to be on the conservative side so your delivery window is likely to be on the earlier side of the dates displayed.

With the exception of DPD Express, which is a next business day service.

Indeed you can, as you begin the checkout process you will be offered the option to either collect your order or have it delivered.

Just remember that store collection isn't available if using an accelerated checkout processes such as Pay or Google Pay.

We have a section explaining this further on our Shipping Policy page.

Unfortunately, we're no longer able to ship orders overseas other than to the Isle of Man or the Channel Islands.

We don’t offer any finance options online, however do offer finance in store, as its retail finance we can only offer this to customers in store and, if successful, taking the goods away with them.

You can cancel your order from the order status page, or by viewing the order within your account or by clicking on the link within your order confirmation.

Note that orders are only cancellable for a period of time after submission, usually around 2 hours, after this period we cannot cancel your order - please see the section below on returning an unwanted order.

The exception to this is for orders placed on business days between 11:00 and 12:30, unfortunately, these cannot be cancelled as we're usually busy fulfilling orders around that time so any orders placed between those times are immediately locked and sent to our shipping system for immediate fulfilment.

We do accept cycle to work scheme vouchers from a wide range of providers in store, we actually have a page dedicated to this which can be found here.

tl;dr We accept pretty much all Cycle Scheme vouchers but at the moment we can no longer accept any such vouchers online but we're still able to accommodate them in store.

Unfortunately not, we can no longer process orders placed over the phone.

Yes, unlike many of our competitors we only sell stock we have on hand in our store or stockrooms and we perform regular stock takes to ensure our stock levels are as accurate as they can be.

Our bike stocks however are not quite live, the stock is managed by our retail store and then synced to the website - as its a manual process its only done once a day, if you have any concerns about this before making a purchase please just get in touch and ask about our stock holding for bikes.

Currently we accept all major credit and debit cards with the exception of American Express, we can also process payments via Apple Pay when using an iPhone or a Mac, and Google Pay if using either Android or Google Chrome.

Sadly, as of April 1st '22 due to uncompetitive merchant fees we no longer support PayPal as method of payment.

Simply login to your account and request to return an item to us.

Please do so within 30-days of receiving your order, returns are subject to our Refund Policy.

Unfortunately not, we do hope to resolve this in the future but at present if you require a different size or colour of an item you can order this separately if available and return the original for a refund. This includes returning your order in person to our store.

No, just ensure you place a return request via your account and enclose the paperwork which accompanied your order – if you need another copy either because you lost the original or need it for VAT purposes then please contact us..

Sadly not, as a small retail business we're unable to absorb the cost of returning items to us.

We've found using services such as Royal Mail Click & Drop or Parcel2GO for larger items quite convenient and cost effective means to return items.

If either of these cases apply then we’re really sorry this has happened - please apply for a return via your account page and select the relevant reason for the return and we'll get back to you ASAP or you can contact us via email below.

Yes you can, just note that we cannot exchange your order should you be looking for an alternative size or colour.

You'll be refunded as per our policy but you'll have the opportunity to order an alternative size/colour if desired there and then (subject to availability).